Often people will ask me, “How can I NEVER get infected?” That’s the wrong question. If Target and Anthem and the US government (with their super-deep pockets) can get hacked, anyone can get hacked. The question you need answered is:
When I get hacked, how can I insure that it has a very limited impact on my business?
This is the RIGHT question! Now normally, one of your best and largest clients getting hacked isn’t something you brag about, but for QuickFix, this is absolutely something you want to share…
The back story…
In Feb of 2016 a hospital got hit with ransomware! This allowed the attackers to hold their data hostage for $17,000. Well, the hospital paid the $17k, was down for 10 days, and had all kinds of IT-related expenses to get them fixed up.
A new and unknown variant of the same type of ransomeware hit our client at the end of August 2016.
It got into one user’s computer and spread through their entire network in 5 offices around Virginia. All the data on their three redundant servers was held for ransom. We submitted this malware to online malware databases and none of the services could identify it. It was a totally new threat that was invisible to all Antivirus companies.
This could have played out very much in the same way as that hospital hack, but it didn’t. They have QuickWatch. This allows us to not only manage their security, but also their backups and images.
They were only down for 4 hours…
… Also, they only lost 1 file that a single user was working on late on Sunday evening. We were able to totally recover everything without breaking a sweat. And do you know how much they had to pay?
This cost them $0. No ransom & we fix it for free if an infection gets past our tools.
The GM was very pleased. She sent this email: (the names in CAPS have been changed)
OUR COMPANY is very appreciative of your quick response to this new virus that took our system down for a few days. Knowing that we have the type of backups that you recommended and installed just reinforces that our decisions to expend the necessary funds to prevent these types of threats, was absolutely the correct decision.
We cannot tell you how much we appreciate the work that you all do. While we had down time, we lost virtually no data (JILL only) and no financial information was compromised. This could have been a catastrophe, but it was averted, and it is now “business as usual.”
Thanks again for your wonderful client service.
This is the type of relationship we want to have with our clients. We do what we do well so you can do what you do well. In the end, its a total win/win. The only people who lose out are the ransomware developers. They should be the ones who don’t get paid… not you.